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Affected by Ransomware?Get Immediate Help Now.

If your files are encrypted or you see a ransom demand on screen, stop what you are doing. Disconnect affected systems where safe and contact our emergency response team immediately.

Emergency WhatsApp: +60 11-5305 2862

15-Minute Response

Immediate triage and initial containment advice the moment you contact us.

Rapid Containment

Stopping the encryption process from spreading further into your network.

24/7 Availability

Ransomware doesn't sleep, and neither do our emergency response protocols.

CRITICAL: DO NOT DO THIS

  • Do NOT Turn Off or Restart the Server

    Rebooting can destroy volatile memory evidence and sometimes trigger permanent deletion scripts left by hackers.

  • Do NOT Connect Backup Drives

    If you plug in your external hard drive or NAS, the ransomware will likely encrypt your backups too.

  • Do NOT Pay The Ransom Yet

    Paying does not guarantee decryption and often leads to further extortion. Speak to our professionals first.

✓ What You SHOULD Do:

Unplug the LAN (network) cable from affected machines or turn off their WiFi immediately to stop the spread.

Our Ransomware Recovery Process

We execute a strict, battle-tested methodology to contain the threat and restore your business.

1

Immediate Containment

Isolating infected systems from the network, disabling compromised accounts, and preventing further lateral movement by the attackers.

2

Damage Assessment & Forensics

Identifying the ransomware variant, the entry point, and evaluating the integrity of your existing backups.

3

Safe Restoration

Rebuilding the environment in a clean, quarantined state and restoring data from verified immutable backups.

4

Hardening & Reconnection

Deploying endpoint protection, closing the initial vulnerability, and securely bringing systems back online.

Need Emergency Recovery Help?

Our incident response team is standing by.