Question 1

How fast can you reach my factory in an emergency?

Accepted Answer

For businesses in the Klang Valley, Penang, and Johor hubs, we offer guaranteed 4-hour on-site response times for critical server failures under our SLA contracts. For other regions, we prioritize remote diagnosis within 30 minutes, followed by next-business-day on-site dispatch.

Question 2

Why shouldn't I just buy a cheap NAS for my company files?

Accepted Answer

While a consumer NAS is fine for home use, factories require enterprise-grade reliability. A cheap NAS often lacks proper RAID controllers, hot-swappable drives, and immutable backups. If it fails or is hit by ransomware, recovering your ERP or accounting data can take weeks.

Question 3

My current IT vendor says my 5-year-old server must be replaced immediately. Is this true?

Accepted Answer

Not necessarily. We often find that old servers simply need targeted upgrades (like replacing failing SAS drives with SSDs) or a proper clean-up. We always recommend a diagnostic assessment before spending RM30,000+ on a full replacement.

Question 4

What is included in the RM3,500 entry-level assessment?

Accepted Answer

Our entry-level scope includes a complete hardware health check (RAID, CPU, RAM), backup validation, security patching review, and a plain-English executive report detailing your exact risk exposure and practical steps to fix them.

Question 5

Can you support our specific ERP system?

Accepted Answer

We support the infrastructure that runs your ERP (SQL Accounting, AutoCount, SAP Business One, etc.). While we don't code or modify the ERP software itself, we ensure the server it runs on is lightning fast, fully backed up, and highly available.

Technical FAQ Answer Bank

How fast can you reach my factory in an emergency?

Why shouldn't I just buy a cheap NAS for my company files?

My current IT vendor says my 5-year-old server must be replaced immediately. Is this true?

What is included in the RM3,500 entry-level assessment?

Can you support our specific ERP system?

Still have questions?