What went wrong
The primary network interface overheated and failed during the afternoon clearance cut-off. About 1,200 daily declarations stopped for six hours.
What it cost if nothing changed
Demurrage and yard storage on stranded containers plus manufacturer downtime claims — about RM 82,500 in one afternoon.
What we would put in place
We rebuilt the filing host with dual network paths, a managed switch, and automatic 4G failover so one NIC or one ISP cut does not freeze customs work.
The outcome we design for
Failover is automatic. The scenario is designed so a single line or card failure no longer stops the day’s declarations.
This is an anonymized composite scenario used to explain a failure pattern. It is not a named client case study or a guaranteed quote. Actual scope comes from the assessment.
If this is close to your situation, start with the same assessment we use to map Solution A–G.
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